Shipping and Delivery

How long does it take to deliver my order?
We try to deliver your order within 9 working days, sometimes it takes a bit longer because we process the orders individually, so please be patient. Haven’t received your order after 11 working days? Feel free to contact us so we can look it up.

How much are the shipping costs?
Shipping (NL) €5,00

Shipping (EU) €15,00
International Shipping €25,00 

Payments

What payment methods does Crowgang accept?
At the moment we offer the following different payment options: 

- iDeal
- Paypal
- Visa Creditcard
- Mastercard Creditcard
- Maestro Creditcard
- American Express Creditcard

Holidays and Sale Periods

How long is the delivery time during the holidays and sale periods?
Please be aware of a longer delivery time during the holidays and sale periods. We are working towards having your order delivered within 15 working days.

Online orders

Do I need to set up an account to order something online?
No, you don’t need an account to order at our online store. You can checkout as guest, checkout fast with a Paypal account or register as customer.

I've added the incorrect shipping address, how do I change it?
Please contact our customer service team as soon as possible to change your shipping address. The shipping address can only be changed before the order has been shipped.

How do I cancel my order?
Unfortunately it is not possible to cancel your order or item after you placed your order online.

Will you restock sold out items?
Normally we do not restock any sold out items from previous collections. However some items of our collection will be available for a long time.

Returns and Exchanges

How can I return my order?
If you want to return your order, contact us so we can provide you with the information for refunds.

Customer Service

How do I contact Crowgang
You can find our contact form below

How do I receive the latest information?
We always keep our instagram and facebook up to date, for the latest news you should check there.