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Service

Covid-19

At this time we will not be accepting any returns due to COVID-19. If the clothes were tried on already, or inside a contagious area of someone who could wear the virus we can not accept the return of the item. We apologize sincerely for the temporary inconvenience, but we want to ensure everyone's safety.

Shipping & Delivery

How long will it take to receive my order?

We custom make every item when ordered. Due to Covid-19, please allow 5 to 10 business days for all clothing items to be made before shipment. All other products will take 2 to 4 days to ship. After your item(s) have been processed, you will receive a tracking code.

Do you ship worldwide?

Yes! If you have an address, we'll ship there regardless of where you are in the world! 

How much does shipping cost?

We offer free shipping for orders over 60 to Europe and North America. For orders under 60, shipment fare will be 5 and will take 3 to 5 days to be sent out. We also have an express order service, this will cost you €7,50 and will be sent out the same day.

How do I track my order?

After your shirt(s) have been made and a shipping label has been created, a tracking code will automatically be sent to you via email. You can then use that code to track exactly where your order stands.

What if I am charged custom fees upon delivery?

Please be aware that your item may be held at customs for inspection, delaying the delivery time, and you may be charged a customs fee or import tax or similar. Unfortunately, there is nothing we can do about customs clearance - customs rules make the importer (the buyer - you!) responsible for these fees.

 

Customer Service

What is your shirt material like?

All of our shirts are unisex sized and hand printed in California or Europe using new Direct To Garment (DTG) technology on extremely high quality 100% premium cotton and. We use this fabric because it has an extremely soft feel, allows the shirts to form perfectly to different body sizes and only shrinks ever so slightly after a first wash and dry.

How should I wash my shirts?

Wash inside-out in a standard washer of your preferred setting. We recommend hang drying for best results, however the use of a regular dryer is just fine. Shrinking in our shirts is extremely minimal and our designs will not fade due to the quality of our prints. 

Where can I find sizing info?

All of our sizing our measurements are in centimeters and apply to all of our t-shirts and hoodies. "Chest" is the width across the shirt, where "height" is the vertical length of the shirt from top to bottom. To view our exact t-shirt specifications, check out our "Size Chart" page. Additionally, brief sizing information is located directly to the right of every product page on our site. 

 

Online Orders

I placed and order, why haven't I received a tracking code?
This is normal - don't worry! Every order placed on our store is custom made. A tracking code will not be sent right away. Please allow 3 to 5 days for us to complete your order. Once your item(s) have been made, a tracking code will automatically be sent to you via email.

 

I entered the wrong shipping address, what should I do?

Get in touch with us as soon as possible (preferably within 24 hours of ordering)! We try to ship every order out as soon as we can. If we have not yet shipped out your order, we can easily change the address for you. Contact us via Instagram Messenger or email us at, crowgang.co@gmail.com

 

My order never arrived, what should I do?
If your order has not had a tracking update in over 2 months we will give you a full refund on your order. If your tracking says the order was delivered we are unable to give a refund. However if the fault lies with a wrongly entered address by the customer and the order gets returned to us by the local carrier, the costs to reship the item are for the customer. Please contact us if if these issues arise so we can investigate the issue and find solutions for you.

Original streetwear

All exclusively designed prints from paper to digital.

Fast service

Service always active on Instagram page. Always responds within one business day.

Worldwide Shipping

Crowgang leaves no one behind, clothing available for everybody on this globe.